Virtual assistant service

Someone answers the phone. Every call gets returned before the day ends.

A person looking for a counselor is calling three or four of us. The one who calls back first usually gets the appointment. That single habit does more for a practice than most of the marketing people buy.

Ask about availability

What they do

The front desk you have not had time to hire.

Answer the phone

A real person picks up, sounds like part of your practice, and knows enough about how you work to answer the first round of questions without handing everything back to you.

Book the appointment

New clients get put on your calendar while they are still on the phone, which is the moment they are most likely to actually come. Existing clients get rescheduled without a four message back and forth.

Return every call the same day

Nothing sits overnight. If someone left a voicemail at 4:40, they hear back before the day is over. This is the piece most practices skip and the piece that quietly costs them the most.

Keep payment sources current

Expired cards get updated before they turn into a failed charge and an awkward conversation at the start of a session. Your revenue stops depending on you remembering to chase it.

They already know your software.

Our assistants are trained on the two tools most practices in this field actually run on. Spruce for phone lines, secure messaging, and keeping client communication where it belongs. SimplePractice for scheduling, intake paperwork, and payment methods on file.

That matters more than it sounds like it does. Hiring a general virtual assistant means paying someone to learn a clinical practice from scratch while they handle your clients, and paying for the mistakes that come with that. Ours start already knowing where things go and what they are not allowed to touch.

This is the same front desk process that kept my own practice full. We built the service because other counselors kept asking who does mine.

What it frees up

The hour between sessions stops going to voicemail and rescheduling
Intake calls get answered during the day instead of after supper
You stop being the reason a new client did not get in this week
Billing problems surface before they become collection problems

What stays with you

Every clinical decision, without exception
Who you take and who you refer out
Your notes, your records, your scope
The relationship with the client, which is the whole job

Find out what your practice looks like with a front desk.

Tell us how many calls a week you are getting and what is falling through, and we will tell you straight whether this is worth it for you yet.

Ask about availability info@thehomeward.co